Privacy Policy

GEL Travel

Privacy Policy

Effective Date: 8 October 2026

1. Scope of This Privacy Policy

This policy applies to personal information collected through our website, enquiry forms, telephone, email, WhatsApp, payment links, booking forms, travel documentation processes and other direct interactions with GEL Travel.

It covers both our chauffeur operations and our travel and tourism services, including airport transfers, point-to-point transfers, hourly and full-day chauffeur bookings, corporate and event transport, inter-emirate or cross-border journeys, flights, hotels, holiday packages, tours, attraction tickets, travel insurance support and visa-assistance services.

2. Information We Collect

2.1 Contact and Identification Information

Name, email address, phone number, nationality and country of residence.

Date of birth, passport details, visa information or other identity documents where needed for a travel or visa service.

Details of a parent, guardian, company representative or booking contact where a booking is made on behalf of another traveller or passenger.

2.2 Chauffeur and Transport Booking Information

Pickup and drop-off locations, date and time, flight number, passenger count, luggage count and requested vehicle or service type.

Passenger names, contact details, meet-and-greet instructions, special requests and journey notes supplied for the safe and efficient delivery of a booking.

Corporate account details, billing instructions and other information required for business travel or invoicing.

2.3 Travel and Tourism Booking Information

Flight routes, travel dates, airline preferences, hotel details, room requirements, destination preferences, tour selections and holiday-package information.

Passport, visa, insurance, vaccination or other travel-document information where reasonably required to arrange or support a travel service.

Information relating to accompanying travellers where you ask us to arrange services for a family, group or corporate party.

2.4 Payment and Transaction Information

Booking value, invoice details, payment status, transaction reference and limited payment-related information needed to reconcile a booking.

Where card payments are processed by a third-party payment provider, the provider may collect and process card details directly. GEL Travel does not need to retain full card details where they are handled by the payment provider.

2.5 Communications

Messages and correspondence sent through email, WhatsApp, website forms or other support channels, including enquiries, complaints, feedback and booking instructions.

2.6 Website, Device and Analytics Information

IP address, browser type, device type, operating system, approximate location derived from technical data, pages viewed, referring pages, session activity and similar usage information.

Cookie identifiers and analytics or advertising data collected through tools that may include Google Analytics, Google Ads and Google Tag Manager, where enabled.

3. How We Use Personal Information

To respond to enquiries, prepare quotations and confirm bookings.

To provide chauffeur services, airport transfers, corporate transport, event transport, hourly hire and other mobility services.

To arrange travel services such as flights, hotels, holiday packages, tours, attraction tickets, insurance support and visa assistance.

To communicate booking confirmations, driver or pickup information, itinerary changes, supplier updates, service alerts and customer-support messages.

To process or reconcile payments, issue invoices and maintain financial and booking records.

To coordinate with airlines, hotels, ground handlers, tour operators, transport providers, visa-processing partners, insurance providers and other suppliers needed to fulfil a booking.

To improve our website, booking processes, customer experience, service quality and internal operations.

To measure website performance, understand visitor behaviour and evaluate marketing or advertising performance.

To send marketing or promotional communications where permitted and subject to your available opt-out choices.

To prevent fraud, misuse, security incidents or unlawful activity and to protect our legal rights.

To comply with applicable legal, regulatory, tax, accounting, immigration, aviation or law-enforcement requirements.

4. Chauffeur Service Data

For chauffeur bookings, we may need to share limited journey information with the assigned chauffeur, dispatcher, transport partner or vehicle provider. This may include the passenger name, phone number, pickup and drop-off points, flight details, booking time, vehicle category and special instructions.

We use this information only to arrange, dispatch, manage and support the requested transport service, maintain service records, handle customer support and resolve operational issues.

5. Travel, Visa and Travel-Document Data

Some travel services require information that is more sensitive or document-based, such as passport details, visa documents, date of birth, nationality, photographs or travel-insurance information. We request such information only where reasonably necessary to provide the service you have requested or to comply with supplier or authority requirements.

Visa approval, immigration decisions and entry permissions are controlled by the relevant government or consular authorities. Where we assist with an application, we may transmit required personal information and documents to the relevant authority or authorised service provider.

6. How We Share Personal Information

We do not sell personal information. We may share information only where reasonably necessary, including with:

Airlines, hotels, resorts, tour operators, destination-management companies, attraction providers and other travel suppliers.

Chauffeurs, transport operators, dispatch partners, vehicle providers and ground-handling partners involved in fulfilling a transport booking.

Visa-processing partners, embassies, consulates, immigration authorities or authorised agents where required for a visa or travel-document service.

Payment processors, banks and payment-service providers involved in processing a transaction.

Technology, website-hosting, communications, CRM, analytics, advertising, security and IT service providers that support our operations.

Professional advisers such as accountants, auditors, insurers or legal advisers where reasonably required.

Government, regulatory, judicial or law-enforcement authorities where disclosure is required by applicable law or a valid legal process.

A purchaser, investor or successor entity if GEL Travel is involved in a corporate restructuring, merger, sale or transfer of business, subject to appropriate confidentiality and legal requirements.

7. International Data Transfers

Travel arrangements frequently involve suppliers and authorities located outside the United Arab Emirates. When you request an international booking, your information may therefore be transferred to and processed in the destination country or in another country where a relevant supplier operates.

We take reasonable steps to limit information shared to what is necessary for the relevant service and to work with reputable service providers. Privacy protections in another country may differ from those available in your home country.

8. Payments and Financial Information

Payments may be processed through third-party payment providers, banks or secure payment links. Those providers process payment information under their own privacy and security practices. GEL Travel may retain transaction references, invoice details and payment status for booking, accounting, reconciliation and legal purposes.

9. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies for the following purposes:

Essential cookies needed for website functionality, security or form processing.

Preference cookies that remember settings or improve user experience.

Analytics technologies that help us understand traffic, page performance and visitor behaviour.

Advertising or conversion-measurement technologies that help us evaluate campaigns and understand whether marketing activity leads to enquiries or bookings.

Our website may use Google services, including Google Analytics, Google Ads and Google Tag Manager. These services may process device, cookie and usage information in accordance with Google’s own terms and privacy practices.

You can control or disable cookies through your browser settings and, where available, through website cookie controls. Disabling certain cookies may affect some website features.

10. Email, WhatsApp and Marketing Communications

We may communicate with you by email, telephone or WhatsApp to respond to an enquiry, manage a booking, provide service updates or send information you have requested.

Where permitted, we may also send offers, travel deals or service updates. You may ask us to stop marketing communications at any time by using an available unsubscribe option or by contacting us. Service-related communications necessary for an active booking may still be sent.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to complete a booking, provide customer support, maintain business and accounting records, resolve disputes, prevent fraud and meet applicable legal or regulatory obligations.

Retention periods may differ depending on the type of information, the service provided and applicable legal requirements. When information is no longer required, we may securely delete, anonymise or otherwise dispose of it.

12. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, restricted staff access and security practices appropriate to the nature of the information.

No website, communication channel or electronic storage method can be guaranteed to be completely secure. You should therefore use care when sending passport copies, financial documents or other sensitive information electronically.

13. Your Privacy Rights and Choices

Depending on applicable law and your circumstances, you may be able to request that we:

Provide access to personal information we hold about you.

Correct inaccurate or incomplete personal information.

Delete personal information where there is no continuing lawful or business reason to retain it.

Restrict or object to certain processing where applicable.

Withdraw consent where processing is based on your consent.

Stop using your contact details for direct marketing.

Provide information about how your personal information has been used or shared.

We may need to verify your identity before acting on a privacy request. Some requests may be limited where we must retain information to complete a booking, comply with law, establish or defend legal claims, or protect the rights of another person.

14. Information About Children

Our website and services are not directed specifically to children. However, we may process information about a child where a parent, guardian or authorised adult includes the child in a family travel booking, visa application or transport booking. The person providing such information is responsible for having appropriate authority to do so.

15. Third-Party Websites and Services

Our website, messages or booking documents may contain links to third-party websites or services. Their privacy practices are controlled by those third parties, not by GEL Travel. We encourage you to review the privacy policies of airlines, hotels, payment providers, tour operators, visa authorities and other suppliers you interact with.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website, technology, suppliers or legal requirements. The latest version will be published on our website with a revised effective date. We encourage you to review the policy periodically.

17. Contact Us

If you have a question about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is handled, please contact us:

By using our website or providing personal information to GEL Travel, you acknowledge that you have read this Privacy Policy.