Privacy Policy

Effective Date: [02/07/2025]

At GEL Travel, accessible from https://geltravel.ae, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information We Collect

When you use our website or services, we may collect the following types of information:

Personal Identification Information: Name, email address, phone number, nationality, passport details, date of birth, etc.
Booking Information: Travel preferences, trip details, hotel bookings, flight information, etc.
Payment Information: Credit/debit card details or other financial information (processed securely through our payment partners).
Technical Information: IP address, browser type, device type, referring pages, and usage data collected through cookies and analytics tools.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To process bookings and provide requested travel services
To respond to your inquiries and provide customer support
To personalize your experience and improve our services
To send booking confirmations, updates, or promotional content (you can opt-out at any time)
To comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Airlines, hotels, travel partners, and payment processors involved in fulfilling your bookings
Legal Authorities: If required to do so by law or in response to legal requests
Third-Party Tools: Analytics and marketing tools that help us understand and improve user experience (e.g., Google Analytics)

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve site functionality and user experience
Understand website traffic and visitor behavior
Store user preferences for future visits

You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

6. Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your personal data
Correct or update your personal information
Request deletion of your data (where applicable)
Withdraw consent for processing (where consent was required)

To exercise any of these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites and encourage you to review their privacy policies.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

GEL Travel
📧 Email: holidays@geltravel.ae
📞 Phone: +971 4 346 6665 | +971 52 6399 634
🌐 Website: https://geltravel.ae